HR Operations Manager

The HR Operations Manager will act as the strategic leader for the HR Services team, who are responsible for  delivering a high quality, accurate and consistent service to the business which is centred on a Customer First strategy, measured against a balanced scorecard. The HR Operations Manager will also act as a senior manager and the number 2 for the Head of HR Operations, with the ability to lead on projects relating to HR systems, processes and all operational activity across all areas of the HR function.

The HR Operations Manager will develop strong relationships with their peers across the HR function and with business stakeholders, acting as a trusted partner in all HR processes.  They will ensure that leaders across the business are fully supported by the HR services team on both a reactive and pro-active basis.  They will own our Customer First strategy and contribute to the delivery of continuous improvement initiatives and projects that support the broader People Strategy.

About Us

Harrods is reimagining every aspect of the store to ensure we remain the world’s leading luxury emporium. People-led change is at the forefront of this transformation. We are driving forward high-profile, strategic HR initiatives and ensuring our people-related activity is executed exceptionally. You will be part of our large and busy HR team with expertise in Recruitment, Employee Relations and Learning & Development.

About You

We are looking for someone with prior experience of running a HR Shared Services team or HR Advisory Team, managing end-to-end HR processes and HR policies, with working knowledge of employment law. Experience of working with a HR system to improve service delivery and experience is a key requirement; Workday preferred.

You must have the ability to act as the deputy for the Head of HR Operations as required from time to time. You will be able to lead your own team, and effectively collaborate and lead senior members of the HR team within a project environment. We will for an understanding of SLA’s, KPI’s and Balanced Scorecards that accurately reflect service and delivery. You must be able to effectively plan and organise, managing a high volume of work accurately and to deadline.

The ability to develop good collaborative relationships with HR and key business stakeholders is key. You will be able to challenge the status quo and demonstrate the ability to make change happen. We are looking for an individual with a strong track record of delivering continuous improvement initiatives. You must have demonstrable empathy and cultural sensitivity and a high level of personal and professional integrity.

Our Promise to You

You will work for a diverse, welcoming business with a clear sense of purpose: to create customer experiences that redefine the idea of luxury. All of which is on top of 25 days’ holiday, plus your birthday off, and up to 33% discount on Harrods’ products.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.