Internal Communication Lead

We are seeking an Internal Communications Lead to shape our company’s voice and engage our colleagues. In this role, you’ll craft impactful messaging that connects, informs, and brings our story to life across a range of channels.

About the Role 

As the Internal Communication Lead, you’ll play a central role in creating an informed and motivated workforce that’s aligned with our business goals. Your expertise will also be instrumental in adapting our communications for different audiences, delivering meaningful, consistent updates that keep colleagues across all levels engaged and connected. You will be working collaboratively with HR and other key stakeholders, you’ll design and implement communication strategies that reflect our mission, vision, and values, ensuring all messaging enhances the employee experience and builds a strong sense of community. From developing strategic campaigns and crafting engaging content to managing diverse communication channels. 

Responsibilities also include:
•    Developing and executing communication strategies that drive colleague engagement and align with company values.
•    Writing, editing, and curating content across multiple channels, including newsletters, intranet updates, and digital screens, ensuring a cohesive brand voice.
•    Collaborating with HR to deliver timely communications on key topics like talent development, wellbeing, DE&I, and employee engagement initiatives.

About You 

You will be an experienced communicator with a talent for creating meaningful, tailored messages that resonate across diverse audiences. With a proactive approach, you thrive in collaborative environments and have the skills to positively influence senior stakeholders to ensure consistent messaging throughout the organisation. In this role, your adaptability and strategic mindset will be key to elevating our internal communications.

You will also have:
•    Extensive experience in internal communications, ideally from within a large scale organisation. 
•    Skills and experience in using Microsoft tools, including SharePoint, Viva Engage, and Yammer.
•    A strong background in managing multiple projects simultaneously in a fast-paced environment.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods